An investigation of the role of Social Media marketing in forming customer perception within the UK tourism
CHAPTER 1: INTRODUCTION 1.1 Background Social media marketing may be defined as a strategy which emphasizes on using online platforms to promote their product and services among the consumers ( Bazrkar et al, 2021) . This marketing technique facilitates in connecting customers to businesses which aids in fulfilling their needs and wants. Presently, it is the most significant marketing strategy which aids in humanizing business and supports in attracting the large number of customers. Social media marketing assists in overcoming geographical barriers and supports organization in gaining the global reach. This strategy helps in boosting the customer engagement, develops their loyalty, enhances brand visibility and leads generation which assists in maintaining the long term stability of business entity. Social media marketing plays a crucial role in sustaining competitive edge as it help in quickly and easily connecting with customers. Moreover, this strategy helps in monitorin...