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  Introduction Service industry offers intangible goods or services to the customers and meets their demands and requirements. Unlike manufacturing sectors, service industries do not depend on sale of physical goods instead they provide the necessary and valuable services to the society. Premier Inn, a UK-based one of the largest hotel chains has been selected for this report. Current report will shed light on both positive and negative facets of service excellence for Premier Inn hotel. The report will evaluate these aspects by using the service quality gaps model and discuss what gaps are prevalent in Premier Inn. Further, the report will present three recommendations for the hotel to apply into their service to bridge the gaps which were identified in the report. BACKGROUND INFORMATION Premier Inn is largest hotel brand of the United Kingdom that operates its hotels at different locations such as; airports, suburbs and city centres. The hotel gives tough competition to the...

Introduction Properly setting up Identity and Access Management (IAM) is essential nowadays for company data and system protection. For sensitive information to remain secure and private, managing users’ identities, roles and groups in a system is essential. Compared to when IAM is not used, the risk of attackers, employees or errors compromising security is much lower. This report lists the main ways and measures in IAM, mostly regarding setting up user accounts, organizing them into groups and enforcing different rules for security. User Account Creation and Management The first step in IAM is to establish and manage user accounts. Anyone using the organisation’s systems should have a personal account to help them be distinctly identified. Distributing a personal username (for example, jdoe) and a password protects the system and allows the organization to keep an eye on user activity (Gudala et al., 2022) . The main details to set up in user creation are the user’s full name,...