BM563: Operations and Service Management Assignment
Introduction: Operations and Service Management Assignment Service operations management is a significant function within any service sector. It covers planning, controlling and coordinating the procedures & resources needed to fulfil the customer expectations and demands ( Emrouznejad et al, 2022) . The aim of the report is to critically analyse the present operations management practice within British Airways, operating in service industry. The selected operation management practice which will be assessed is the ground operations management. It plays an extremely critical role in confirming timely and smooth flight operations. Such practices are crucial for the customer satisfaction and on-timer performance. This report will begin by providing an overview of British Airways and ground operation management practice within the organisation, while explaining theories underpinning such practice. Further, it will examine the way digital technology can improve this practice a...