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  Introduction Information systems are important tools for improving organisational performance from the perspectives of both financial and non-financial performance in today’s world where information is considered as an essential success factor. These systems are important to help companies like DHL in its management of the supply chain and to support strategic decisions that would give it a competitive edge. Controlling performance through performance metrics and KPIs involves the application of modern technologies like; ERP, CRM, AI, and real-time data to keep track relevant parameters such as revenues, operations efficiency, clients’ satisfaction, and employee satisfaction. This paper aims to assess DHL’s information system and how it is integrated in its business processes and offer a point of view on how information system can enhance performance and the sustain long-term improvement. Factors of DHL’s Success Overview of Organisation & Industry, Size, and Market Po...